Resident Responsibilities & Reminders

Emergencies

Use the right channel for the situation. Misrouted emergencies cost time when minutes matter.

• Fire, gas smell, medical event, break-in, or any life-threatening situation Call 911 first
• Active water leak or flooding (can’t be shut off at the valve) After-hours line
• Sewer backup into the unit After-hours line
• No AC during extreme heat, or no heat during a freeze After-hours line
• Exterior door or window that won’t secure After-hours line
• Electrical sparking, burning smell, or smoke Call 911 first
• Lockout Not an emergency — contact a locksmith at your own expense (lease Rules & Regulations rule 4). Locksmith
• After-hours non-emergency maintenance calls A fee may apply — see Resident Charges. Fee may apply

Reporting Maintenance (Non-Emergency)

For anything that isn’t an emergency, submit a request so we can dispatch the right vendor and track the work.

• Email support@truevalleyhomes.com or call 602-456-9393How to submit
• Include unit number, your name and best contact, a clear description, when the problem started, and photos if helpful What to include
• Tell us whether we may enter when you’re not home (we’ll otherwise schedule with you) Access permission
• Typical response: same or next business day for routine requests; faster for urgent items Response time
• Do not request work directly from vendors — all work must be authorized by True Valley Homes Through us
• Be present (or arrange access) for scheduled vendor visits and inspections Missed or late-cancelled visits incur a fee — see Resident Charges. Keep appointments

HVAC & Air Filters

A clean filter is the cheapest way to protect your AC and your utility bill. In Phoenix, filters load up fast.

• Replace your air filter Sooner if you have pets, allergies, or notice reduced airflow. Filters are available at any hardware store — check the size printed on the existing filter. Every ~90 days
• Keep return vents and supply registers unblocked by furniture, rugs, or boxes Tenant
• Report unusual noise, odor, ice on the unit, or short-cycling promptly Report immediately
• If we have to replace a neglected filter, the visit is billed See HVAC filter replacement on Resident Charges. Avoidable charge

Pest Control

Phoenix has roaches, scorpions, and the occasional rodent. Early reporting is the difference between one visit and an infestation.

• Report any sighting — roaches, rodents, bed bugs, scorpions — as soon as you see it Report immediately
• Do not use foggers, bug bombs, or aerosol perimeter sprays They can damage HVAC components and drive pests deeper into walls. We’ll dispatch a licensed treatment. No DIY foggers
• Keep food sealed, take out trash regularly, eliminate standing water, and seal small gaps you notice Tenant
• Routine prevention is on us; treatment for a resident-caused infestation is billed See pest treatment line on Resident Charges. Shared responsibility

Smoke & CO Detectors

These are life-safety devices. They’re also the easiest thing in your unit to check.

• Press the test button on each detector and listen for the alarm Monthly
• Replace the 9V battery when the unit chirps (or annually if it hasn’t chirped) Tenant
• Never disconnect, cover, remove the battery, or take down a detector Tampering or a missing battery is a chargeable violation — see Resident Charges. Do not tamper
• If a detector fails a test, chirps constantly, or you smell smoke or gas, report it right away Report immediately

Renters Insurance

Renters insurance is required by your lease. The landlord’s policy does not cover your personal belongings or your liability for accidents you cause.

• Maintain an active renters insurance policy for the entire lease term Required
• Meet the minimum liability coverage stated in your lease Per lease
• Name True Valley Homes as an interested party / additional insured if your lease requires it Per lease
• Send proof of coverage to support@truevalleyhomes.com before move-in and after each renewal Submit proof
• Renew before your policy lapses — a gap in coverage is a lease violation No lapses

Rent & Payments

The lease has the controlling terms; this is a quick operational reminder.

• Rent is due on the 1st of each month Due 1st
• Late fees and grace period are governed by your lease Per lease
• Pay through the methods we’ve given you — contact us if you’re unsure which to use Approved methods
• Money orders include a handling fee; returned/NSF payments trigger an additional fee plus statutory damages See Payments & Administrative on Resident Charges. Fees apply
• If you anticipate a payment problem, contact us before the due date — we have more options before the account is delinquent Tell us early

Move-Out Preparation

A smooth move-out gets your security deposit back faster.

• Provide written notice within the timeframe required by your lease Written notice
• Return the unit clean and in the condition you received it (normal wear excepted) Clean condition
• Return all keys, mailbox keys, gate/garage remotes, and parking permits Unreturned items are billed — see Access & Locks on Resident Charges. Return all access
• Provide a forwarding address so we can send your security-deposit accounting Forwarding address
• Schedule a move-out walkthrough if you’d like to review the unit’s condition together Optional

Questions

Not sure which channel to use, or have a question about your specific unit? Reach out: